999aq Privacy Policy

1 Introduction

999aq is a trusted online gaming platform in Bangladesh. We take the privacy of our users' personal information very seriously. The main purpose of this privacy policy is to clearly inform you how 999aq collects your information, how it is used, and what steps are taken to protect it.

We believe that transparency is the foundation of a healthy and trustworthy platform. That is why we have presented every matter in this policy in plain and clear language, so that you can use our platform with full awareness.

2 What Types of Information We Collect

During the process of creating an account and using services on 999aq, we may collect the following types of information:

2.1 Information Provided Directly by You

• Full name and date of birth
• Valid email address and mobile number
• Home address
• National ID card or passport details (for identity verification)
• Financial transaction-related information, such as bKash, Nagad, Rocket, or Upay account numbers

2.2 Automatically Collected Information

• IP address and browser type
• Usage time, date, and session logs on the platform
• Device identifier information (Device ID)
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and history
• Details of betting and gaming activity
• Bonus and promotion usage information

3 Purpose of Data Collection

999aq uses your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and manage your account.
• Identity Verification (KYC): To confirm the age and identity of users in order to maintain the security and integrity of the platform.
• Financial Transaction Processing: To securely complete deposit and withdrawal requests.
• Customer Support: To resolve your issues via live chat or email.
• Security & Fraud Prevention: To detect and prevent any unauthorised activity or fraud attempts.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To analyse user experience and improve the quality of our services.

4 Data Storage & Security

To ensure the security of your personal information, 999aq applies industry-standard technical and organisational safeguards. The key components of our security framework are outlined below:

4.1 Technical Safeguards

All data is transmitted using the highest-grade SSL (Secure Socket Layer) encryption technology. This technology keeps communication between your browser and our servers fully encrypted, making it extremely difficult for third parties to intercept or read your information.

4.2 Access Controls

Only authorised staff can access your sensitive information, and they are bound by strict confidentiality obligations. All internal access is logged and reviewed regularly.

4.3 Data Retention Period

Your information is retained only for as long as necessary — while your account is active and for the period required to meet legal obligations. Unnecessary data is securely deleted after an account is closed.

5 Sharing Information with Third Parties

999aq never sells or rents your personal information. Information may be shared with third parties only in the limited circumstances below:

5.1 Payment Processors

Necessary information may be shared with the relevant payment processor to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used solely for the purpose of processing transactions.

5.2 Technology Providers

We work with trusted technology partners to operate the platform. These partners are bound by strict data protection agreements and may not use your information for any other purpose.

5.3 Legal Obligations

Information may need to be disclosed to fulfil legal obligations in response to a valid court order, government directive, or regulatory authority request.

6 Cookie Policy

999aq uses cookies to improve your experience on the website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the basic operation of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse platform usage and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may disrupt some platform functions.

7 User Rights

As a user of 999aq, you have the following rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide this information within a reasonable timeframe.

7.2 Right to Correction

If there is any error or inaccuracy in your stored information, you may request a correction. 999aq will make the necessary corrections after verification.

7.3 Right to Deletion

In certain circumstances — such as closing your account — you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may contact us to request that this service be stopped.

8 Protection of Minors

999aq is for people aged 21 and over only. We do not knowingly collect information from any minor. An age verification process is applied at registration. If we become aware that a minor has created an account on our platform, that account and all related information will be deleted immediately.

9 International Data Transfers

999aq uses international technology infrastructure, so in some cases information may be stored or processed on servers outside Bangladesh. For any international data transfer, we ensure that adequate data protection measures are in place in that country or on that platform.

10 Changes to the Privacy Policy

Due to business requirements or legal changes, 999aq may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users by email where necessary.
• Display a clear notice on the platform.

Continued use of the platform after a policy change will be taken as your acceptance of the updated policy.

11 Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week:

• Live Chat: Available directly on the platform 24/7 — in Bengali and English.
• Email: [email protected]

We will review your privacy-related requests as promptly and carefully as possible.

12 Applicable Law & Jurisdiction

This privacy policy is governed by applicable laws and regulations. Any dispute or ambiguity relating to this policy will be resolved in accordance with the applicable legal framework. 999aq is committed to maintaining fair and transparent dealings with its users at all times.

The Bengali version of this policy is the authoritative text. In the event of any conflict between this policy and a translation in another language, the Bengali version shall take precedence.